FAQ’s

Your Stay

Check-in is from 3pm – 9pm, unless otherwise arranged directly with management

Any time before 11am

Reception is generally open 8am – 12pm and then again from 3pm – 9pm. We live onsite so are usually only a phone call away

Yes, children are welcome at Araluen in our villa accommodation only

Unfortunately, you will need to leave fur babies at home.

We do have two spoodle dogs, Olli and Billi. You will see them occasionally running around the grass. They are very friendly and safe to be around.

We are open to having events on the property. Each request needs to be via email or by calling Rachel. We will scope your requirements and then advise if your property would be a good fit or not

Guests are welcome to enjoy the property gardens, outdoor swimming pool and the guest communal space in the Lodge, unless it has been booked exclusively. We will advise you if the Lodge has been booked exclusively prior to your arrival.

The property is a traditional bed and breakfast, so don’t have a restaurant onsite.

Our B&B rates include continental breakfast.

We also offer a range of Yarra Valley Pasta meals or frozen meals prepared by a local chef.

Alternatively, we have a local chef that can prepare a two or three course meal for you. This needs to be pre-arranged with at least two weeks’ notice.

In Yarra Glen you will also find a variety of take- away food outlets and the Yarra Glen Hotel have a take away menu. They will also deliver to the property Thursday – Sunday.

All rooms and villas have a microwave

Each villa has a kitchenette with a double gas cooktop and outdoor BBQ

Guests residing in the Lodge have access to a kitchenette.

The best way is to drive.

As the Yarra Valley is very spread out, we feel you need a car to truly explore and enjoy the Yarra Valley.

We are 7km from Yarra Glen township. Please refer to our CONTACT for map location.

We do not have a registered car charging station, but are happy for you to plug your car via an extension lead to a power point in our main car park.

Teslr charging stations can be found at De Bortoli winery (3km from Araluen) or RACV Resort Healesville (29km from Araluen). Please note you need to be staying guests at RACV to use there charging station

We recommend you visit the official tourism site for an up-to-date calendar of events www.visityarravalley.com.au

Unfortunately, Uber and taxis are very unreliable in the Yarra Valley. If you are heading to the Valley for an event or are wanting to enjoy a long lazy lunch or dinner companied by wonderful Yarra Valley wine, we have a list of drivers we can supply for you to pre book transport.

If it is last minute and we are onsite and available we can assist.

Your Accommodation

The property offers three self-contained spa villas and a Lodge with an additional four accommodation rooms, each with a private ensuite.

These can all be booked by individuals or in a group booking.

All group booking enquiries need to be emailed to info@araluen.com.au

Yes, multiple rooms can be booked.

You can book a maximum of two rooms via our website.

For more than two rooms or the property exclusively please call or email an enquiry.

All accommodation offers a king size bed.

Each villa also has the option of a double foldout bed

We are predominately set up for couples. Our king beds do not split.

Yes, we do

No, we don’t. But our TV’s I our accommodation all have a Google Chrome device for you to login your own Netflix, Foxtel or ………….. account.

Each villa has a DVD player and movie library

Yes, we are happy to help organise onsite massages, beauty treatments, wine and cheese, flowers, chocolates, balloons, catering, hot air ballooning.

We are also happy to recommend things to see and do in the Yarra Valley and our favourite eateries.

Our villa accommodation only provides a double spa bath

Our villas accommodation provides a gas log heater. The communal are of the Lodge has a wood burner.

Our pool is solar heated. If we have sun, it will be warm!

Please note we generally only operate the solar heater during the months of October – March, unless the seasons are extended and we find we can run it longer.

Unfortunately, our pool is only available for in-house guests

We don’t allow group gathering, unless you have booked the property exclusively and it is pre-approved by Management.

entertainment area near the pool.

Unfortunately, our pizza oven is currently out of service. Stay tuned though, as it will be back soon, better than ever!

Our brood of girls love company and food!

They will eat just about anything, accept citrus. Please feel free to feed them any food scraps you have.

To keep our girls settled, we prefer you don’t go in the chicken pen. But please go and say hi to them.

Your Reservation

Please refer to our cancelation policy

If you booked online via an online travel agent, please refer back to them for assistance.

Gift Certificates

Yes – vouchers can be for a night’s accommodation, one of our packages or a monetary amount.

All vouchers are valid for 3 years from the date of issues and will be subject to the voucher terms and conditions.

Events

We host a number of exclusive events at Araluen. Please visit our ‘WEDDINGS ETC’ page for more details